What is it about?
With our remote maintenance service, we can identify problems quickly, user-friendly and efficiently and, ideally, solve them directly via remote access. Remote maintenance is a direct, secure and encrypted connection from our workstation to your end device (computer or notebook). You retain the upper hand and can disconnect at any time. For a remote maintenance service, please follow the steps below.
Team
Our team of specialists will support you with any problems. Get to know us in advance so that you know exactly who you are dealing with.
Possible services
We would be happy to show you some of our services so that you can get an idea of possible approaches. No problem if your problem is not on the list. We also take care of this.
What needs to be done?
We rely on your help to ensure that your problem is solved quickly and without any waiting time during your appointment with one of our technicians.
“Let us solve your problems conveniently from a distance.”
What makes it different?
Extensive know-how
Our diverse team has a broad range of knowledge, which means we are also equipped for complex situations.
Comfortable
Remote maintenance is easy and convenient because you can stay at your usual workplace but still benefit from full service.
Cost-effective
Remote maintenance is an extremely cost-effective offer, as there are no travel costs.
Specialists
Depending on the requirements and scope of your request, the right specialist will take care of your inquiry.
Solution-oriented
We get to the point without a lot of fuss. In most cases, we can provide a suitable solution for the problem immediately after the analysis.
Plannable assignments
Our booking system makes it easy to choose a suitable time for your appointment.
Sustainable
We provide you with a solution that is tailored to your problem and eliminates it in the long term.
Customer friendly
We treat not only your devices, but also the problems associated with them, as if they were our own.
Some of our services
We offer a comprehensive portfolio of services that includes support and remote maintenance. For example, we can offer the following services tailored to your needs:
- Problem analysis from a distance
- Printer installation
- Installation of personalized profiles
- Installation of third-party software
- Creating data backups
- Creating system backups
- Advice on new devices and their configuration
- Connect and synchronize with your cloud
- Training courses with you as required
- Independent maintenance work
- Check for unwanted software
- VPN installations
The steps of the service
Download
The buttons below will take you directly to the download. Please download our software.
Open
Open the download and agree to the necessary consent of the software in order to be able to start the program.
Telephone contact
The "Remote maintenance ID" field appears. Get in touch with us by telephone now at the latest. Your supporter on the phone will now explain the next steps to you.