Process automation: where it begins – and where it ends

In many The company bind manual Processes Time and Resources – and frustrate both Employees as also Customers. Process automation promises, these Hurdles dismantle and recurring Tasks reliable, error-free and round to the Clock to take care of. But where exactly worthwhile itself the Use? And where are the Boundaries?

What is process automation?

Process automation means, standardized, recurring Work steps through Software solutions or Robots so to design, that them independent expire. Instead of Forms from Hand to be filled in, Data to transfer and Offers manually to calculate, takes over a more digital Workflow these Tasks – error-free, comprehensible and audit-proof.

Useful areas of application

Not every process is is equally well for automation. The most important criteria are:

1. Frequency
   Repeated repeats one process several times daily, weekly or monthly?

2. Standardization
   Is there is there fixed, clearly defined rules, according to according to the process takes place?

3. Volume
   Worthwhile worth the investment through noticeable time and cost savings?

4. Customer contact
   Where supplemented automation the personal exchange, without it to replace it?

Example: One robot-controlled Gripper arm for the daily Empty of the Mailbox to be used, would be a Cannon shot on Sparrows. On the other hand is the digital Processing the Device acceptance – from the Check-in to to the Quotation calculation – a clearer Profit for Time, Costs and Customer satisfaction.

Practical example: Devicecheckin with Leftclick AG

Formerly have we each Device acceptance with Paper forms and manual Capture done. Today runs the Process complete automated:

1. Registration
   Customer comes with Device – per TabletForm capture we, whether it a New or Existing customer is.

2. Data maintenance
   system checks automatically, whether company and contact already already exist are; missing master data are created.

3. Ticketcreation
   It is created a new ticket, linked with Customer, company and device.

4. Device registration
   The device is in the system recorded and to the ticket added to the ticket.

5. Editing
   Employees start directly with maintenance and repair – the the workflow keeps all information ready.

6. Check-in/Check-out via QR-code
   On Conclusion scans the Customer per Tablet the QR-Code and receives automatically one ConfirmationE-Mail.

Result: A seamless process, minimal manual intervention, transparent communication and satisfied customers.

Opportunities and risks

Advantages

• Save time: Employees concentrate concentrate on value-adding tasks.

• Cost savings: Long-term amortization of the automation investment (10-20 thousand CHF).

• Error reduction: Typos and media breaks not applicable.

• Scalability: Processes remain stable, even even if the order volume increases.

Boundaries

• Initial investment: High project costs require a long-term perspective.

• Complexity: Automation solutions must precisely developed be developed to fit.

• Acceptance: Sometimes reject employees or customers standardized processes from.

Conclusion

Process automation begins there, where Sequences clear standardized, frequently required and prone to errors are. You ends there, where more personal Contact, Creativity and Flexibility asked remain. Whether as Sub-process or Finalto-FinalWorkflow – one sophisticated Automation saves Time, lowers Costs and increases the Satisfaction all Participants.

Do you know you in in your company processes, that a real time waster are?
Let us together find out, where Automation the largest Lever brings – and like we yours Processes future-proof design can.